Regardless of your industry, business model, or company size, one of the most important decisions you’ll make is selecting the right phone system for your business. Your phone service is literally your life-line, your connection to your customers, vendors, and employees. It’s how you get work done, and it’s essential that you choose wisely.
Before we dig into the details on the three best cloud phone systems for enterprises, a few words about cloud phone service in general: Basically, the cloud is the way to go. Why? You could opt for the old-fashioned clunky desk phones that are hard-wired, of course. But for most companies, even big, successful ones, that’s not the most cost effective or efficient way to do business, especially if you and your team require the ability to work remotely and collaborate. Cutting your phone cord gives you freedom and flexibility while keeping you connected. Cloud phone service – often called VoIP (Voice over Internet Protocol) offers every single function you can get from an old-fashioned landline phone, of course, but there’s so much more. When you review the features of even the most basic cloud phone systems, you discover that your phone service isn’t just the way you talk to people.
The right cloud phone service can replace other apps and solutions and can do it in a way that helps your enterprise run more efficiently and profitably. Any of the three phone systems I recommend can help your serve your customers better. And that’s not an exaggeration. Let’s dive in!
1. Nextiva. Nextiva was founded to provide innovative solutions in the form of genuinely unified communications. If you’re using one app or platform for your phone service, another for email, yet another for CRM, still another for project management, you and your employees are spending more time juggling platforms and coordinating tasks and communications than you need to. What if instead, you could manage all your communications with a given customer or vendor all in one place? Imagine every call archived, every email at your fingertips, every website chat, every bit of customer feedback…all accessible and on the record. No sticky notes from accounting about a late bill. No misplaced return tickets, no balls dropped between customer service and sales. Unified communications, cutting edge AI and machine learning, along with reliable, affordable phone service…that’s what Nextiva delivers. Nextiva delivers solutions for enterprises that go far beyond phone service, giving you the ability to track and improve customer journeys, coordinate team projects, all on a single platform. You’ll be obtaining tools that will allow you to create systems and gain insight that will drive your business and allow you to scale as big as you can dream. Plans start as low as $25/month per user.
2. Aircall. While Nextiva replaces the apps you use for various aspect of your business, Aircall integrates with your existing solutions. If you’re using and loving services from platforms like Hubspot, Zendesk, and Salesforce, you can carry on and integrate those apps with your cloud phone service from Aircall. Aircall is built to interface with scores of popular apps, so there’s no need to learn a new platform or retrain your employees. While Aircall’s features aren’t quite as robust and innovative as Nextiva’s, setup is a breeze, and reliability is good. Plans start as low as $30/month per user.
3. GoToConnect. Formerly know as Jive, GoToConnect offers many of the same useful features that Nextiva and Aircall do. GotoConnect’s point of distinction is its robust features to support remote work among teams. You’ll rapidly learn to value tools that help your employees stay on track and collaborate, even if they’re working remotely. Features like integrated HD video conferencing help keep you in touch with your employees, vendors, and clients, even if you’re working from home during a global pandemic. Like Nextiva, GoToConnect is built to replace other apps and solutions you use, meaning you gain the benefits of unified communications in a single, intuitive application. Plans start as low as $19.99/month per user.
If you’re willing to do tons of research, you can find cloud phone services that are cheaper than the top three. And for small businesses that intend to stay small, those cheap options may be just fine. But if your ambitions are greater…and with enterprise-level companies, it’s obvious that they are…you need more from your phone service.
The right cloud phone system can help companies large and small become more agile, profitable, and efficient, able to adapt to rapidly changing business environments and customer demands. You need a cloud phone provider that will not only allow you to grow, but will give you the tools you need to scale your business and grow your footprint. Phone solutions like Nextiva, Aircall, and GoToConnect do just that.