Samsung has offered coronavirus disinfection services to proprietary device owners. It can be used by owners of smartphones, tablets, headphones and smart watches of the Galaxy line – that is, all those that are used in the external environment and are most likely to collect all kinds of viruses, bacteria and microbes on themselves, which means they are potential carriers of infectious diseases. But about laptops and other equipment out of the question. Obviously, this is due to the fact that they are better protected from contacts with strangers and do not pose a threat to n users.
The service in question is called Galaxy Sanitizing and, logically, applies only to Samsung’s own devices, so if you own a device from a competing brand, you will most likely be denied disinfection. At the moment, the program operates in 19 countries, including Russia, and the service within its framework is provided absolutely free of charge. To use it, you must contact an authorized Samsung service center or the Samsung Experience Store.
How to disinfect a smartphone
Unlike Apple, which recommends treating smartphones with isopropyl alcohol or Clorox cleaning wipes, Samsung said that it is better not to use any chemical solutions or abrasive substances at all, as this can damage the body of the device being processed or erase the oleophobic coating applied to the screen. But since it was impossible to completely refuse disinfection, the Koreans conducted many experiments and ultimately came to the conclusion that they would process the proprietary technique with ultraviolet radiation. To do this, Samsung had to purchase special equipment and supply them with service centers and stores.
According to representatives of Samsung, ultraviolet radiation qualitatively removes bacteria and other microorganisms from the surface of devices and is absolutely safe for their performance. True, they clarify in the company, due to the design features on some brand gadgets, the efficiency of removing bio-contaminants may be lower than on others. Therefore, Samsung warns that one hundred percent cleaning from germs and viruses is not guaranteed, however, ultraviolet treatment is, firstly, safer than self-cleaning, and, secondly, it still gives a better result than if the device was not cleaned at all.
Where smartphones are sanitized
While writing this post, I kept in my head several compliments for Samsung, sincerely wanting to praise the company. Still, no other vendor has shown such concern for customers yet. After all, it was necessary to buy special equipment, organize its delivery to service centers in 19 countries and decide not to take a penny from people for disinfection. But then I came up with the logical idea that if I can handle my smartphone or headphones with alcohol at home, then I will have to leave my home for ultraviolet radiation and go in search of a service center. Not that I was too lazy to do this, but in the conditions of the spread of infection, this does not look like a logical and safe event.
Well, and, of course, the complete ignorance of Samsung Technical Support about the launched program is striking. Shortly before the release of this material, I wrote in a chat on the company’s website and asked where I can use the disinfection service. The answer I received was pretty expected. As it turned out, a Samsung employee has no idea about the Galaxy Sanitizing service and, of course, cannot point to the store or workshop where this service is provided, inviting me to call all the service centers on my own. Somehow not too drawn to care about the client, is not it?